WHOOP Life 12-Month Membership for Health – Get Started!

Disappointing Customer Service and Unethical Practices
The product itself is decent, but it’s overshadowed by terrible customer service and questionable business practices.Support is nearly impossible to reach, and when you do get a response, it’s often canned and unhelpful. Billing issues are common, and canceling a subscription is a convoluted process. Worst of all, Whoop’s so-called “upgrades” often come with hidden costs or extended commitments, which they don’t make clear up front. It feels like they’re more focused on trapping customers in contracts than actually improving the experience.Overall, I can’t recommend Whoop to anyone who values transparency, ethical business practices, or reliable customer support.

Not what it’s made out to be.
I finally bought one of these things because of all the hype and fell for it. I’ve used an apple watch for years and wanted to try something new but everything this offers is probably just going to be applied as an update on current apple watch models. I do high intensity workouts and run a few miles daily and this thing is counting calories as if I were working out for 3 hours. These products aren’t meant to be precise but it’s telling me I’m burning almost 600 calories more than what I did with my apple watch and even that device isn’t accurate. Anyways I’m sure Whoop 6.0 will have a screen on the thing, and they’ll slowly implement small features with every version in order to keep selling these devices. Great marketing but lackluster product.

Good upgrade
The battery life so far has been way better compared to the Whoop 5.0, and the ECG feature works well.

First Impressions
Just got it today, so this is a review of just initial impressions and will be updated over time.What I love:-The Healthspan feature is awesome. I’ve been a Whoop customer for about a year, so this is an upgrade for me, and the whole reason I became a customer was to improve my longevity/lifespan. So this feature is a great start because it breaks down logically how you would age based on metrics such as sleep, heart rate, strain, etc. It uses an algorithm to determine your age and speed of aging. How accurate is it? I am skeptical it is accurate because you can’t really prove it, but hey, at least it does give something to track against, which to my knowledge, hasn’t been invented yet.-The battery life supposedly lasts 14 days. Now I got it this afternoon and 8 hours later of wearing it, the battery health is at the same percentage. So I believe it so far. This is a huge upgrade.What I dislike:-So apparently you need a cuff to measure your baseline blood pressure. I had no idea about this. Once you get into the blood pressure feature, it tells you to put a cuff on. What cuff? Was it supposed to come with this? Am I supposed to just have one handy? Where’s the directions for this?-So as a previous customer, I already bought a water resistant band that fits the 4.0. Now that band does not fit the newer versions. And what is hilarious, is that the old band is about 1mm too thick for the new whoop, so it won’t fit. No design change, exact same style, just 1mm thicker. Why do they do this? It’s obviously so that you’ll have to buy a new band and they can make more money. They could have made it 1mm thinner to help their already loyal paying customers. Not even Apple, the king of ecosystem trapping, does this. Their Apple Watch bands fit all generations.-On top of this, Whoop once promised a free upgrade to their loyal customers (check out online articles), then decided to charge an upgrade fee or yearly membership instead of the free upgrade. Now I know they don’t stick to their word, which is making me skeptical whoop will change their plans down the road, whether that be pricing, features, etc. So, I’ll definitely think twice before renewing my membership.I want whoop to make more money and I want them to succeed. I like what they are doing and I like their app and hardware.My advice to whoop is to sacrifice short term costs for long term subscriptions. You should stick to the original free upgrade plan (and just make the hardware in general be very low cost) because then it would force users to gift their old whoop to someone, which a percentage will then subscribe. Now, users will think twice to upgrade. Your app is the reason your customers love your product and the bulk of margin is probably in the subscription. So maximize lifetime subscriptions. Doing moves that infuriate your customers, such as incompatible previous bands and misleading free upgrades will cause loyalty drop off.

Vor einigen Tagen habe ich das bei Amazon bestellte Whoop Life Band erhalten. Das Band ist relativ leicht und wirkt günstig verarbeitet. Mängel sind mir nicht aufgefallen.Ich habe das Band zu meinem Whoop Account hinzugefügt und mit der App verbunden. Meine Whoop Life Mitgliedschaft sollte laut Anzeige in der App 30 Tage kostenlos laufen, danach würde sie sich für 399 Euro/Jahr verlängern. Da durch den Kauf des Armbandes bei Amazon bereits das erste Mitgliedsjahr inklusive ist, verstehe ich nicht, warum ich in inzwischen weniger als 30 Tagen erneut 399 Euro zahlen soll.Ich wendete mich mit meinem Anliegen an den Whoop Kundenservice und schilderte den Fall sachlich auf Englisch, gab meinen Account Namen an, die Seriennummer des Gerätes, die Amazon Bestellnummer und hängte die Amazon Rechnung, sowie die Amazon Bestellbestätigung an. Der Kundenservice stellte zwei Nachfragen, die für mich keinen Sinn ergeben haben, da sie nicht zur Lösungsfindung beitragen. Trotz Beantwortung der Fragen konnte mir der Whoop Kundenservice nicht helfen und hat mich gebeten, mich wegen meiner Mitgliedschaft mit dem Amazon Kundenservice in Verbindung zu setzen. Dieser kann mir allerdings mit Sicherheit nicht mit meiner Whoop Mitgliedschaft helfen.Fazit: Die Hardware an sich wirkte ok, jedoch bin ich skeptisch, ob das Material langfristigen Nutzungen standhält. Der Kundenservice von Whoop ist vollkommen nutzlos. Ich habe meine Mitgliedschaft gekündigt und werde das Armband zurücksenden.