WHOOP Peak 12-Month Membership – Ultimate Health Wearable

Much needed improvement over the 4
So much better and more accurate than the five was

Solid hardware/software, but Whoops needs to focus on taking care of current members as a priority.
It would be a five star rating had the company not mislead existing customers and were honest about “upgrade” costs. Price of the product with a 12 month extension now waves the $50 cost of the upgrade from the 4.0. I had an existing 6-7 months on my membership.I’m hoping member out-lash will help the company focus more on customer satisfaction (customer service) over hard/rigid pricing. Another problem with the pricing side of the device is the hard push on the subscription model and locking customers in with no flexibility. This doesn’t build customer/consumer loyalty/confidence. The device itself, and software are great products. Unfortunately, I will have to order more straps since the 4.0 ones will not fit the 5.0I expressed my disappointment to Whoop and CS offset the $50 up-charge in “good faith” by giving me a credit towards accessories/clothing in my Whoop account. I appreciated that as it was unexpected. It took them about 24hrs to respond to me through Faceb00k. Loyal customers want a considerate/loyal/thoughtful company that allows them to feel supported when issues/concerns arise… It causes hesitation for people to enter into the ecosystem/community. Word of mouth goes a long way for when it comes to having a positive experience with a company that requires an extensive and expensive financial commitment. I appreciate the timely communication and them offering something back due to the concerns I expressed. I also own an Oura ring and their CS has been amazing valuing existing and foreseeable members.I am an existing Whoop 4.0 member. I’ve had the product for around a year in a half. Purchasing my Whoop through Amazon was pretty seamless. I opted for Amazon due to unknown shipping times through Whoop’s website, spotty customer service at times, and a building resentment that I may not stay a member because of how they treat customers. Also, the return policy with Amazon had I had any further issues with the Company.When I paired the 5.0 to the whoop app on my phone the membership time was automatically increased 12 months and the new module paired seamlessly. I got a notification through the app after pairing the 5.0 that my 12 months was added to my remaining membership time of 6 months. I was concerned that being an existing member I may not be able to purchase the device through Amazon… For those already members, I assume you shouldn’t have any issues either.In summary, I did not pay any extra for the updated device. I did pay for an additional 12 months, which I had not planned for initially due to Whoop going back on their word. Seems like they are responding positively to upset customers such as myself. I received the Whoop 5.0 next day shipping without issue from Amazon.

Broken promises.
I am owner of a Whoop 4.0 and live the device and software. One of the biggest selling point to me was, as mentioned in pretty much every YouTube review I watched that whenever a hardware update drops, the new device would come at no cost and would be included in the $239 annual membership. That was one of the reasons I went with whoop and not an ours ring. Now 5.0 is out and I was excited to upgrade, only to see that they charge $49 in addition to the $239 I had to pay.I am highly disappointed and will most likely not renew my membership if no solution is offered.

Bought this expecting a quicker setup with prepaid membership. Unfortunately it didn’t work, 24 hours with it and the app keeps showing that I have to pay in order to activate the strap. Disappointing